PRIVACY POLICY

WHO WE ARE

We are TDSpares and can be contacted on the below contact details:

Email: customercare@tdspares.co.uk

Telephone: 0161 748 6491

Address: 42 Cumberland Road, Urmston, MANCHESTER M41 9HR

WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION

We collect and use your personal information (namely, your full name, address, telephone contact details, email address) in order for us to process the purchase of spare parts and accessories.

We collect and use your personal information (namely, your full name, address, email address and telephone contact details) to contact you about similar products and services that you may be interested in. You are also able to object to the use of your personal information for marketing purposes at any time and at no costs.

As part of our marketing purpose we use Google Analytics to collect information such as the pages on our website which you view, the number of pages you view per session, the sales value and products sold to you, the source of direction to our website and the time you spend on our website. This information is analysed to enable us to ensure that we maintain a suitable marketing strategy.

WHAT HAPPENS IF I DO NOT PROVIDE MY PERSONAL INFORMATION

We need your personal information in order to provide our services to you. If we do not collect your personal information we will not be able to provide our services to you.

WHO WILL WE SHARE YOUR PERSONAL INFORMATION WITH

We will never disclose your personal information with any third party, however, we may share your personal information with regulatory authorities such as HMRC and the Financial Conduct Authority where required to do so by law.

HOW LONG WILL WE STORE YOUR PERSONAL INFORMATION

We will store your personal information for up to 6 years, this will be solely for the purposes of customer service and in order to check on any previous orders you may have made.

We will store your invoice details for sales for up to 6 years for HMRC compliance purposes.

Your data will automatically be deleted after 6 years.

WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

Right to access

You have the right to request copies of the personal information we hold about you at any time.

Right to rectification

You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure

You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing

You have the right to request that we restrict how we use your personal information.

Right to object

You have the right to object to the collection and use of your personal information at any time.

Right to data portability

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

HOW CAN I EXERCISE MY RIGHTS IN RELATION TO MY PERSONAL INFORMATION

You can exercise all of your rights by contacting us on any of the above contact details.

HOW DO I LODGE A COMPLAINT ABOUT THE USE OF MY PERSONAL INFORMATION

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.